How it works

An expert inside your team, building AI into the work.

We don’t hand you a report and leave. An expert joins the people who produce your deliverables, learns how the work is really done, and builds AI into it with them, inside the tools you already use.

What’s needed from you

Most of the work is ours. Some of it can only come from you.

We can’t fit AI to work we haven’t seen. These are the things only your firm can provide.

  • Time with the people who do the workEnough to watch real work being done and to test changes with them.
  • Examples of real workRecent deliverables, templates and checklists.
  • Access to your toolsAccess to the systems the work happens in, under rules you set.
  • One decision-makerSomeone who can approve tools, data rules and changes.
  • IT sign-offFor any AI subscriptions, which we list with their costs before you commit.
A specialist taking notes while an employee walks him through her daily work
How we work with your team

The way we work matters as much as the tools.

We work where the work happens

Next to your team, in your tools and on real client work, not from a slide deck.

We build in your environment

Your systems, your templates, your data rules. Nothing to migrate to.

We adjust as we go

Setups change as people use them. What doesn’t help is dropped.

We judge by approved work

Success is client-ready work your team approves, not a demo.

We hand over properly

Every setup is documented and owned by someone on your team before we step back.

You stay in control

Nothing reaches a client or goes live without your approval.

The process

Five steps, with a clear exit after the third.

StepWhat happensWhat you giveWhat you get
1. Fit conversationWe talk through your services, your team and where the effort goesA conversationA straight answer on whether this is worth doing
2. Join your teamAn expert works alongside each role, in your systems, doing real work with themTime with the people who do the work, sample work, tool accessA first-hand picture of how your deliverables are actually produced
3. Choose the workTogether with your team, we weigh each task on volume, effort, predictability, risk and data sensitivityA review with your decision-makerThe tasks worth changing, the expected effect, tools needed and their cost, and the tasks to leave alone
Decision point: stop here with what you have learned, or continue. No obligation either way.
4. Build it into the workTools set up inside your systems; instructions and templates written with the people who use them; adjusted as real work comes throughPeople to test with, IT approvalWorking setups inside your tools, refined on live work
5. Hand overDocumentation, training for whoever owns each setup, and a comparison with where you startedAn owner for each setupA playbook per task and a before-and-after view of approved deliverables
What we deliver

Everything we create is yours to keep and change.

A map of the work

Who produces what, and how each deliverable comes together.

A clear recommendation

The reasoning behind every choice, including the tasks we advise against.

Working setups

Inside the tools your team already uses, not a separate system to log into.

A playbook per task

What AI does, what a person checks, and what to do when it gets something wrong.

Written data rules

Which tools may see which information, approved by you.

A before-and-after view

Approved deliverables compared with where you started.

Engagements

Fixed fees, agreed before any work starts.

We sell expert time and finished work, not software licences or subscriptions. If a task needs an AI tool, you pay its provider directly, and we list which ones and what they cost before you commit.

EngagementCoversPricing
AssessmentSteps 2 and 3 for one team or service lineFixed fee, agreed before we start
IntegrationSteps 4 and 5 for the tasks you choseFixed fee, agreed before we start
Ongoing supportNew tasks, tool changes, new staff, keeping results from fadingRetainer, if you want it
Custom toolsSoftware for a process that has proved its valueScoped separately
Custom tools

We build software only when the numbers say so.

Sometimes one process is worth more than general tools can deliver, such as a high-volume document check or a report produced hundreds of times a year. We recommend a build only after the process has run with existing tools and the result has been measured.

Our background in product design means anything we build is designed around the people who will use it.

Consultants mapping a workflow with sticky notes on a glass wall
Who does the work

Someone who knows the tools and how to study work.

Every engagement is run by someone with deep knowledge of the AI tools and a background in user research and product design. That second skill matters most: the job is to watch how work actually gets done before changing it. Your team brings the expertise in your field; we bring the expertise in the tools.

Find out if your firm is eligible

A few questions about your firm and your work, and an evaluation based on research into how AI is used in your field.